jiligg Privacy Policy

1 Who We Are

jiligg ("jiligg," "we," "us," or "our") is the operator of the online gaming platform accessible at jiligg.club (the "Platform"). jiligg is the data controller responsible for the personal data of players and visitors who use the Platform.

This Privacy Policy applies to all personal data collected by jiligg in connection with your use of the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and your general browsing of jiligg.club.

This Policy should be read alongside jiligg's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2 Data We Collect

jiligg collects the following categories of personal data:

3 How We Collect Your Data

jiligg collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: When you access the Platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies. See Section 7 for details.
• Third-party sources: We may receive data from payment service providers (e.g., GCash, PayMaya), identity verification partners, and fraud prevention services to supplement the information you provide directly.
• Regulatory sources: We may receive information from PAGCOR or other regulatory bodies in connection with compliance obligations, including responsible gaming exclusion lists.

4 Why We Use Your Data

jiligg uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your jiligg account, including verifying your identity and age (21+ requirement).
• Service delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (₱), and deliver the features of the Platform.
• Legal and regulatory compliance: To fulfill our obligations under Philippine law, PAGCOR regulations, anti-money laundering (AML) requirements, and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gaming activity, enforce self-exclusion requests, apply deposit and loss limits, and identify players who may need support.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Marketing communications: To send you promotional offers and updates about jiligg, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, fix bugs, and enhance the overall jiligg experience for players across the Philippines.

5 Legal Basis for Processing

jiligg processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Consent: Where you have given explicit consent, such as for marketing communications or optional data collection.
• Contractual necessity: Where processing is necessary to perform our contract with you — i.e., to operate your jiligg account and deliver the services you have requested.
• Legal obligation: Where processing is required to comply with applicable laws and regulations, including PAGCOR licensing conditions, AML obligations, and tax reporting requirements.
• Legitimate interests: Where processing is necessary for jiligg's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.

6 Data Sharing & Disclosure

jiligg does not sell your personal data. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely to facilitate deposits and withdrawals.
• Identity verification partners: Third-party KYC and age verification services used to confirm your identity and satisfy our 21+ age requirement.
• Fraud prevention services: Specialist providers who help jiligg detect and prevent fraudulent activity and money laundering.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other government bodies where disclosure is required by law.
• IT and infrastructure providers: Cloud hosting, data storage, and platform technology providers who process data on jiligg's behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal, compliance, or financial purposes.

All third parties with whom jiligg shares personal data are required to handle that data in accordance with applicable privacy laws and jiligg's data protection standards.

7 Cookies & Tracking Technologies

jiligg uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your jiligg account. These cannot be disabled.
• Performance cookies: Collect anonymized data about how players use the Platform (e.g., which games are most popular, page load times) to help us improve performance.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalize your jiligg experience.
• Analytics cookies: Used to understand aggregate user behavior on jiligg.club. Data collected is anonymized and used solely for internal analysis.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jiligg Platform.

8 Data Retention

jiligg retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, and accounting requirements.

• Active accounts: Personal data is retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulations.
• Transaction records: Financial transaction data is retained for a minimum of five (5) years as required by the Anti-Money Laundering Act and PAGCOR regulations.
• KYC documents: Identity verification documents are retained for the period required by applicable law, typically five (5) years from the date of verification or account closure, whichever is later.
• Support communications: Customer support records are retained for three (3) years from the date of the interaction.
• Marketing data: Where you have consented to marketing, your contact details for this purpose are retained until you withdraw consent or request deletion.

When personal data is no longer required, jiligg securely deletes or anonymizes it in accordance with our data disposal procedures.

9 Security Measures

jiligg implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure:

• TLS encryption: All data transmitted between your device and jiligg.club is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Data encryption at rest: Sensitive personal data stored on jiligg's servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to jiligg staff and contractors who have a legitimate need to access it, and is governed by role-based access control policies.
• Two-factor authentication: jiligg supports and encourages the use of two-factor authentication (2FA) for player accounts to reduce the risk of unauthorized access.
• Regular security audits: jiligg conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, jiligg will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of RA 10173.

10 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jiligg:

To exercise any of these rights, please contact the jiligg Data Privacy Officer via our support team's live chat or by email at [email protected]. We will respond to all verified requests within thirty (30) days.

11 Children's Privacy

The jiligg Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming law. jiligg does not knowingly collect personal data from individuals under the age of 21.

If jiligg discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposits in accordance with applicable law.

If you are a parent or guardian and believe your child has registered on jiligg, please contact our support team immediately via live chat so we can take prompt action.

12 Changes to This Privacy Policy

jiligg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.

The "Effective Date" at the top of this Policy indicates when the current version came into force. Your continued use of the jiligg Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jiligg protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jiligg's data practices, please contact our Data Privacy Officer:

• Live Chat: Available 24/7 via the chat widget on the jiligg Platform.
• Privacy Inquiries Email: [email protected]
• General Support Email: [email protected]

For complaints that cannot be resolved directly with jiligg, you may contact the National Privacy Commission of the Philippines at [email protected] or visit their official website.